Privacy Policy

1. Introduction & Overview

Welcome to Maavi Decor ("we", "our", or "us"). We are deeply dedicated to honoring the trust you place in us when browsing our artisanal collections and purchasing handcrafted home decor pieces.

This Privacy Policy details how we collect, handle, store, and safeguard your personal details when you interact with our website (maavidecor.com) and our concierge services.

2. Information We Collect

We collect information that enables us to deliver a personalized, seamless luxury shopping journey:

• Contact Details: Your name, email address, contact phone number, shipping address, and billing address provided during checkout or account registration.
• Order & Payment Data: Details of the items you select, order history, and transaction references. Please note: We do not store credit/debit card numbers or UPI PINs on our servers. All financial transactions are securely tokenized and handled through certified PCI-DSS payment partners (such as Razorpay).
• Communications: Inquiries, feedback, styling consultation requests, or support messages submitted through our contact form, email, or WhatsApp concierge.
• Technical & Browsing Data: Anonymized device information, browser type, IP address, and cookie identifiers used to maintain your cart session and optimize page performance.

3. How We Use Your Information

Your personal information is used strictly for legitimate business and customer service purposes:

• Processing and dispatching your orders with insured packaging.
• Sending transactional SMS, WhatsApp, and email notifications (order confirmations, tracking links, delivery updates).
• Providing dedicated customer care for customizations, repairs, or inquiries.
• Enhancing catalog discovery and personalizing your decor shopping experience.
• Preventing fraud and securing our checkout platform.

4. Data Sharing & Third-Party Partners

We never sell, rent, or trade your personal data to external advertisers or brokers. We only disclose necessary information to verified service partners essential for fulfilling your orders:

• Courier & Logistics Providers: To deliver packages directly to your doorstep across India.
• Payment Gateways: To process secure digital transactions and issue authorized refunds.
• Statutory Compliance: When strictly required by applicable Indian laws or judicial orders.

5. Cookies & Tracking Technologies

We utilize essential cookies to retain items in your shopping bag, preserve your session across pages, and understand site interactions to improve loading speeds. You may adjust your browser preferences to reject non-essential cookies at any time.

6. Your Privacy Rights

You maintain full control over your personal information:

• Access, review, or modify your profile details from your account dashboard.
• Request full erasure of your account and saved contact details.
• Opt out of promotional communications at any time.